Your product is changing fast.
Your docs are not up to date.

Why you should care

Outdated content forces customers to escalate issues to live agents.
CX is destroyed in the process.

Tools for keeping product documentation accurate
60%
The percentage of customers who first attempt self-service to arrive at answers, but end up reaching out to speak to a live support agent.
Tools to easily monitor help article content
20
The number of hours spent each month cross-referencing help articles with existing features, performing audits and aligning with stakeholders.
AI for technical writing support documents
$170k
The average annual cost to keep help center content accurate and up to date, which includes technical writing staff and cross-team coordination.
How to keep support docs accurate and not outdated
33%
The percentage of low NPS scores that stem from outdated help center content - confusing customers about capabilities.

How it works

You don't need to start from zero. Let us do the heavy lifting.

Plug into knowledge sources

We plug into your product’s knowledge sources—PRDs, Jira tickets, release notes, and Zoom meetings—acting like a fly on the wall as your team ships.

Never miss a change again

Launchline automatically summarizes your most recent meetings and Jira updates, pinpointing what needs to be updated in your help center. Get instant clarity on what changed, why it matters, and which docs need edits—no more manual tracking or scattered notes.

Publish updates to docs

We scan your help center content and suggest precise updates—additions, modifications and deletions. Suggestions are always in-line with the existing structure, and changes made are up to you. Only publish the changes you have reviewed to Confluence, Zendesk, and more.

Frequently Asked Questions

We're here to help.

How does Launchline work?

Launchline compares your product's existing state to your documents. We let you know when upcoming changes are expected to hit production and surface the specific content that requires updates. We even provide suggestions for updates.  

What type of content can Launchline monitor for updates?

Simply put, a whole lot. Whether you want our help keeping customer-facing help articles up to date or ensuring that your internal wiki reflects the latest changes to your product, Launchline is a great copilot for your konwledge management or technical writing team.

How does Launchline use my data?

Launchline merely utilizes the data inputs you provide from any sources you wish. We do not interact with any of your customer data whatsoever, and we don't use your information to train or fine-tune our models.

How much does Launchline cost? 

Launchline offers a free 14-day trial, and then we charge on a per seat basis with discounted pricing as the number of users increases. Please reach out to get a quote.  

Still have a question?

We'd love to hear from you.