When it comes to money,
your chatbot needs live data.
Launchline helps FinTechs connect Zendesk to internal systems so AI responses are generated from real-time, permissioned data — safely and securely.
Why most AI chatbots fail in FinTech
Most AI chatbots are built for static knowledge — not real-time financial systems.
Detached from systems of record
Guesses disguised as answers
Unsafe access
Zero verification
How it works
A customer asks a support question inside an existing Zendesk workflow.
We evaluate who is asking and what data they’re allowed to access.
Relevant databases and internal APIs are queried in real time.
An answer is generated from real data with traceability and controls.
Frequently Asked Questions
Launchline connects directly to your internal systems and databases and uses them—at runtime—to answer customer questions inside Zendesk.
Instead of relying on static documentation, Launchline evaluates who’s asking, what they’re allowed to see, queries the relevant systems in real time, and generates an answer backed by live data. No content syncing. No stale knowledge. Just answers grounded in your systems of record.
Launchline is built for account- and transaction-specific questions that traditional AI chatbots can’t safely answer, such as:
- “Why was my transfer flagged?”
- “What’s the status of my withdrawal?”
- “Why was my account restricted?”
- “Which transactions are pending or reversed?”
- “What documents are missing for verification?”
If the answer depends on live account state, permissions, or internal data, Launchline can handle it.
Launchline enforces strict, permission-aware access at query time. Every request is evaluated based on who the customer is and what data they’re allowed to see. Responses are generated from approved systems only and can be traced back to their source. We do not store customer data long-term or use it to train models.
Launchline uses a usage-based pricing model, based on the volume of live queries resolved.You only pay for successful, real-time answers generated from your systems—not seats, bots, or conversations. This keeps costs aligned with actual deflection and customer impact.Contact us to discuss expected usage and pricing.
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